Heineken UK
For Heineken UK, with a mobile voice fleet of 3,500 and mobile data fleet of almost 1,000 devices, there was a requirement to understand how, where and what the mobile voice and data fleet was doing and at what cost.
Challenges
- Inaccurate database of mobile users preventing bill validation
- Limited recovery of personal calls
- Internal recharge process time consuming
- Limited visibility of mobile costs throughout the business
ttMobiles' Solutions
- Online personal call recovery integrated to payroll
- Mobile asset audit of users and devices
- Automated paperless internal recharge of mobile costs
- Monthly bill validation
- Visibility of costs throughout the business
- Call Cost Control
Benefits
- Extended benefit of personal calls at company rates
- Rapid return on investment
- Accurate database of users and devices
- Identified unused and lost devices
- Networking invoice validation
- 95% reduction in paper invoicing
- Increased personal call recovery
Download the case study (PDF)
“Heineken UK has a trusted partnership with ttMobiles. We rely on them to deliver a proactive, quality service which reduces the workload involved in mobile device and billing management. ttMobiles provide us with the tools, knowledge and management information required to make decisions; enabling us to be strategic rather than administration focused. This has significantly improved productivity at all business levels through efficient bill validation, user behaviour management, automated personal reclaim and database management. WEM gives us true visibility and control of our mobile devices at company-wide, cost centre and user perspective.
ttMobiles’ recommendations have created significant measurable cost savings and avoidance, crucial in today’s climate, whilst their specialist knowledge and experience gives us assurance that we are operating as efficiently as possible. WEM enables us to manage our costs to the extent that the service is not only self-funding but also contributes revenue back to the spend line; simultaneously removing the internal burden of achieving this.
Furthermore, ttMobiles WEM service enables us to be confident that we are compliant with HMRC legislation, just another one less thing to for us to have to deal with.
As Category Manager, I take great comfort from having ttMobiles enthusiastic specialists focused on maximising our internal efficiencies and reducing costs. WEM and the analytical work that the team deliver means that MY team and I can focus on our roles, confident that nothing is slipping between the cracks.
”
Graeme McLuggage, Heineken UK
