Sanderson Weatherall

Sanderson Weatherall is a national firm of chartered surveyors and property consultants with offices in Leeds, London, Newcastle, Manchester and Teesside. With over 260 staff – including almost 170 surveyors and valuers – they provide a multi-disciplined service to both the public and private sector on a national level.

Challenges

  • The problems of administering a growing fleet
  • Bill reconciliation: how to know if the bill is correct?
  • The visibility of bills

ttMobiles' Solutions

  • Following an audit of the mobile database, Wireless Expense Manager was implemented
  • The ttMobiles helpdesk phones to chase up users who haven’t verified their calls by the monthly cutoff date
  • Reports on peak/off-peak/ weekend usage, GPRS usage, SMS usage, average spend per user and premium rate calls
  • Internal recharge report.for accounts system automatically generated

Benefits

  • Sanderson Weatherall’s experience has been that WEM is easy to use
  • The reports provide exactly what is wanted
  • ttMobiles’ helpdesk has greatly eased the operational management of mobile phones by processing adds, moves and changes
  • The WEM service helps eliminate the support burden, unlike a software-only product, where the onus is on the client to provide the expertise and to do all the work

Download the case study (PDF)

"We would struggle to bring the service back in-house"

Adrian Rich, Head of IT at Sanderson Weatherall