Sanderson Weatherall
Sanderson Weatherall is a national firm of chartered surveyors and property consultants with offices in Leeds, London, Newcastle, Manchester and Teesside. With over 260 staff – including almost 170 surveyors and valuers – they provide a multi-disciplined service to both the public and private sector on a national level.
Challenges
- The problems of administering a growing fleet
- Bill reconciliation: how to know if the bill is correct?
- The visibility of bills
ttMobiles' Solutions
- Following an audit of the mobile database, Wireless Expense Manager was implemented
- The ttMobiles helpdesk phones to chase up users who haven’t verified their calls by the monthly cutoff date
- Reports on peak/off-peak/ weekend usage, GPRS usage, SMS usage, average spend per user and premium rate calls
- Internal recharge report.for accounts system automatically generated
Benefits
- Sanderson Weatherall’s experience has been that WEM is easy to use
- The reports provide exactly what is wanted
- ttMobiles’ helpdesk has greatly eased the operational management of mobile phones by processing adds, moves and changes
- The WEM service helps eliminate the support burden, unlike a software-only product, where the onus is on the client to provide the expertise and to do all the work
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