Xerox

Xerox Europe is a vast corporation - employing 8,000 staff in the UK alone. Mobile communications are essential to the operation of the business, but it was at a cost that was escalating year-on-year. Monitoring user handsets and contracts across ten different companies was an administrative nightmare and this was compounded by the variety of users across a wide range of departments. Xerox needed a centralised form of control, as with all noncore activities.

Challenges

Escalating unit costs despite falling unit costs
Maintaining an accurate user database
Monitoring handsets and contracts across 10 businesses
Visibility of user costs for cost centre managers
Mechanism for checking personal usage
Internal resource for mobile administration

ttMobiles' Solutions

Full outsourcing of all elements of mobile administration
Managed helpdesk for all end user queries
Monthly network invoice validation
Online visibility of all mobile call costs
Policing of personal use

Benefits

37% reduction in total mobile costs
Control over all aspects of mobile spend
Internal resource saving
Visibility of mobile spend throughout business
Easier compliance with VAT requirements
Audit of all users and devices

Download the case study (PDF)