Challenges: Managing Your Mobile Users
‘I spend 10% of my time upgrading 40,000 end users to Vista. The other 90% I spend supporting 200 executives with Blackberrys.’
- CIO Financial Institution
Your challenge
It’s no small task to manage the requirements of 100s or 1000s of mobile users. It takes 1 full time head per 1000 mobiles to undertake all of the activities required to effectively manage the mobile phone fleet. Ownership of mobiles is the job no-one wants and it can be left to people within the I.T, Telecoms, Finance or the Facilities department to manage without the appropriate resources, skills or tools to do it effectively. All of the following activities need to be undertaken to ensure full control of your mobiles:
- Helpdesk for end user mobile requests
- Processes for ordering new or replacement phones
- Validating user requests for mobile devices against company policy
- Reporting internally on usage and costs
- Police mobile usage
- Tracking company mobile assets
- Producing mobile phone policies
- Managing the mobile database of users
Our Solution
ttMobiles provides a fully outsourced mobile management solution known as Mobile Universe which deals with all the issues concerning the use of your company’s mobiles for you, enabling you to get on with running your business.
The outcomes you will achieve from implementing our Mobile Universe solution includes:
- Remove the need to deal with end user queries
- Managed helpdesk for queries and all mobile procurement activities
- Policing of users requests against company policy
- Policing of mobile usage against company policy
- Mobile phone asset tracking
Clients using our Mobile Universe solution include Xerox, McAfee and Expedia amongst others. To find out the benefits you could achieve from implementing Mobile Universe within your organisation contact uson 0845 3713918 or read more about the Xerox experience.